Frequently Asked Questions
Everything you need to know about shopping with Mars The Label.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be unworn, with all original tags attached and in their original packaging to be eligible for a refund.
Do you ship internationally?
Yes, Mars The Label ships worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.
How do I find my correct size?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for the most comfortable fit, or contacting our support team for specific style advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed.